We will provide a 24 x 7 x 365 Tier I and Tier II service desk that will support customers in the government, medical, commercial and educational sectors. We use the Implementation of best practices for Service Desk services outlined in the Service Management best practices section of ITIL version 3. Our dedicated help desk is perfect for your more advanced needs. Our service includes extended remote support hours and speedier turnaround for onsite support.
We will perform Installs for hardware and peripheral components like disk drives, printers, keyboards and monitors. Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment. Repair and conduct preventive maintenance of personal computer by providing technical support. Diagnose and resolve incidents using documented procedures to perform. Determine and research user questions and isolate and resolve information systems problems responsibilities. Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades. Participate in hardware and software reviews and recommend purchases. Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades. Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
We provide onsite computer network support for government, medical and educational organizations.
We offer telecom voice and data technologies (VoIP and SIP) and traditional local, long distance, conferencing, internet, calling card and wireless orders. Plus telecommunications customer service, order writing, processing and tracking support.
We offer project services that will define the beginning and end in time, and therefore defined scope and resources. Our goal is to deliver on-time, on-budget results, learning and integration that organizations need. Or we assign project managers as points-of-contact for the entire development and implementation of a project. They manage the project lifecycle, resources, budget, schedule coordination and any issues that arise.
Our specialists can program and implement an automated system for any room to give you easy access to functions like light dimming, turning on projectors and displaying presentations.
We provide protection for information systems from theft or damage to the hardware, the software, and to the information on them, as well as from disruption or misdirection of the services they provide. It includes controlling physical access to the hardware, as well as protecting against harm that may come via network access, data and code injection, and due to malpractice by operators, whether intentional, accidental, or due to them being tricked into deviating from secure procedures.
We give your end users the training necessary to start, plan and customize settings for their videoconferences without an administrator.